Customer Engagement Executive

Customer Engagement Executive

Full Time, Permanent
Guildford
Posted 3 weeks ago

Working for a leading on-line retailer as part of their customer services team.

We are searching for an experienced customer services professional with minimum of 1 years experience, working with clients over the phone, email and chat. Experience of Zendesk would be preferable but not essential.

Skills and experience:

  • A belief in wow customer service.
  • Highly organised, great project and people person.
  • Numerate.
  • Able to diagnose and resolve issues effectively.
  • Can work under pressure in a demanding customer focused environment.
  • Confident enough with own ability to make own decisions and act on them.
  • Have good skills in MS Office and in particular Excel.

Personality…

  • A passion for customer happiness and sensational service.
  • You have an uncompromising attitude to delivering good customer service.
  • The sort of person who comes in on a Monday morning buzzing with ideas.
  • Can take the pace and dynamism of working in the inferno of a start up environment
  • Has a positive, “can do,” attitude; ready to “roll up your sleeves” and make things happen.
  • Delivers, gets things done, is a self starter. Meets deadlines.

Sandiford Green operate as a recruitment business in relation to this vacancy.

Job Features

Salary£19k

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