£28 to £34k

Guildford

Taking your Legal Secretarial experience to the next level, as a Client Support Executive, your focus will be to identify the best approach and methodology to provide exceptional service levels to Partners, Fee Earners and their clients.

To achieve this, the Client Services Executive will need to take an active interest in and obtain a thorough understanding of all aspects of client requirements.

Areas of work:

  • Distribute and co-ordinate appropriate support for specific client projects
  • Set up processes for client matters through liaison with Partners, Fee Earners and client contacts
  • Support Partners, Fee Earners and the Business Development and Marketing Teams with preparation of pitches, presentations and events and with other projects and tasks
  • Identify and act upon process improvements across the team to enhance both internal and external client services
  • Ensure that all client related correspondence is received by the appropriate Partner or Fee Earner
  • Take an active role in relationship management and client care
  • Enter and ensure accuracy of client information on the Client Relationship Management system, currently InterAction
  • Communicate with external clients both independently and upon instructions from Partners and Fee Earners
  • Arrange client meetings and ensure efficient responses to written and verbal client queries
  • Check to ensure clients terms of business in place as soon as file opened and to follow up with Fee Earners.
  • Take internal and external telephone queries, responding as appropriate and ensure that all messages are passed on in a timely manner
  • Liaise with relevant Business Resource teams on behalf of Partners and Fee Earners
  • Liaise with the Client Service Lead over planned absences, arranging cover as necessary and communicating this to the relevant Partners and Fee Earners
  • Assist Partners and Fee Earners in ensuring time recording is up to date and captured in a timely manner
  • Liaise with the appropriate Finance team in relation to invoices, expenses, client billing and accounts
  • Process invoices and expenses on the online system, currently Chrome
  • Assist the billing and credit control processes and liaise with the Finance team in relation to these to ensure a consistent and efficient approach
  • Produce standard financial and time reports
  • Participate in distribution of work and monitor progress of work allocated to Client Service Administrators to ensure tasks are completed in a timely manner
  • Monitor and track all tasks and prioritise accordingly
  • Diary management and coordination to ensure Partners and Fee Earners receive regular updates on meeting arrangements
  • Take responsibility for room booking and meeting coordination, including confirmation of attendees, arranging relevant technology, refreshments, and catering
  • Ensure travel bookings are completed and that relevant information is submitted and communicated in advance
  • Arrange for the photocopying, scanning, printing and filing to be carried out by the team
  • Arrange for files to be opened, closed and maintained
  • Supervise Client Services Administrators’ record keeping and general filing tasks
  • Use effective systems to ensure both short and long term tasks are completed within required timescales
  • Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles
  • Assisting other members of the team, both proactively and at the request of the Client Services Lead
  • Provide cover for the Client Document Executives as necessary (for example during periods of heavy workloads, holiday or sickness periods)
  • Short dictations and basic amendments and document updates
  • Conflict searches, file opening and risk assessment forms
  • Drafting letters of engagement
  • Updating and maintaining integrity of information held in Outlook, InterAction and 3E
  • Minor document production amendments and assistance
  • Working effectively with other legal and Business Resource teams as required
  • Any other duties as reasonably requested by Partners, Fee Earners, Client Services Leads or the Internal ClientServices Manager

Ideal Candidate:

You will have at least 2 years legal secretarial experience in any area of law and eager now to take on a more client focused PA role with some documentation production when needed. You are highly organised, love a fast paced role and enjoy supporting and directing teams to achieve higher goals. You love working with external clients to ensure superb overall results for the firm.

Hybrid arrangements on offer after probation

Job Type: Full Time Permanent
Job Location: Guildford

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